Privacy Policy

Overview

RefundHero ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our subscription refund automation service.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

Information We Collect

We collect information that you provide directly to us when you:

• Register for an account
• Grant access to your Gmail account for subscription scanning
• Request a refund for a subscription charge
• Communicate with us directly

Personal Information

We may collect the following types of personal information:

• Contact information (name, email address)
• Account credentials
• Payment information (processed through secure third-party payment processors)
• Information about your subscription charges from email receipts

Gmail Data

When you authorize RefundHero to access your Gmail account, we scan your emails for subscription receipts and charges. We only access and process emails that may contain subscription information. We do not:

• Read or store the content of personal emails
• Sell your personal information to third parties
• Use your data for advertising purposes

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our subscription refund service
• Process refund requests on your behalf
• Communicate with you about your account and requests
• Send you service-related emails and notifications
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues

Data Sharing and Disclosure

We may share your personal information in the following situations:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
• Merchant Communications: When submitting a refund request on your behalf, we may need to share relevant information with the merchant.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
• Business Transfers: We may share or transfer your information in connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of personal information we process. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

Your Data Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access the personal information we have about you
• Correct inaccuracies in your personal information
• Delete your personal information
• Restrict or object to processing of your personal information
• Data portability
• Withdraw consent

To exercise these rights, please contact us at privacy@refundhero.com.

Children's Privacy

Our Service is not directed to children under 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.